At Xtreme HD IPTV, customer satisfaction is our top priority. We provide a fair and transparent refund policy to ensure trust and confidence in our services.
📌 Payment Method
- We accept Cryptocurrency payments only.
- Due to the nature of crypto transactions, refunds are processed carefully and only under the conditions listed below.
⏳ 3-Day Refund Eligibility
You are eligible for a full refund within 3 days (72 hours) of your purchase only if:
- Our IPTV service is not working on your supported device, AND
- Our support team is unable to resolve the issue after proper troubleshooting.
🛠 Support Requirement (Mandatory)
Before requesting a refund:
- You must contact our support team via Live Chat.
- Allow our technical team sufficient time to diagnose and fix the issue.
- If the problem cannot be resolved, you may request a refund within the 3-day period.
👉 Refunds will not be processed without prior contact with Live Chat support.
❌ Non-Refundable Cases
Refunds will NOT be issued in the following situations:
- Change of mind after purchase
- Incompatible device, app, or internet connection
- Failure to follow setup instructions
- Poor internet speed or ISP blocking IPTV services
- Account sharing or violation of our Terms of Service
- Expired 3-day refund window
- User error or lack of IPTV knowledge
💰 Refund Processing (Crypto)
- Approved refunds are processed only in cryptocurrency.
- Refunds will be sent to the same wallet address used for payment.
- Blockchain transaction fees (if any) may be deducted.
- Refund processing time depends on blockchain confirmation speed.
📞 How to Request a Refund
- Contact Live Chat Support on our website.
- Explain the issue clearly and allow troubleshooting.
- If unresolved, request a refund within 72 hours of purchase.
⚠️ Policy Updates
Xtreme HD IPTV reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on the website.